Refund Policy

About Miracle Tele

Miracle Tele, hereafter referred to as the Operator or We, is a mobile virtual network operator that offers worldwide calls and Internet in just one SIM card, hereafter referred to as the Services.

This Refund Policy constitutes an integral part of the Miracle Tele Terms of Services along with Privacy Policy and Shipping Policy and shall not be read or quoted on its own without the aforementioned documents.

1. General Conditions

We have prepared this Refund Policy for purposes of informing you about our refund practices for Miracle Tele Services as well as return practices of Miracle Tele SIM cards.

This policy regulates the conditions of refund of payments for Miracle Tele Services and Miracle tele SIM-card.

All purchases of international call and traffic plans from Miracle Tele by members, whether unlimited or pay-as-you-go shall be considered as purchases of non-tangible goods.

All purchases of international call and traffic plans from Miracle Tele are final and non-refundable.

You are entitled to and may ask for refund of outstanding payments for the provision of Services in case you intend to terminate the agreement with Miracle Tele as provided by Terms of Services or the payment was wrong or made by mistake.

You may ask for a free-of-charge return of your Miracle Tele SIM card in case if you received it in a damaged state or it does not work. Please read more about the return conditions for Miracle Tele SIM cards below in this document.

2. Refunds

As it was explicitly indicated above, all purchases of international call and traffic plans from Miracle Tele—irrespective of the payment method the customer chose to use for the purchase of such Services — are final and non-refundable.

The refund could be provided exclusively of outstanding payments for the provision of Services in case you intend to terminate the agreement with Miracle Tele as provided by Section 7 of the Terms of Services or the payment was wrong or made by mistake.

To get refund you need send request message to info@miracletelecom.net. As soon as your request is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer's policies.

3. Returns of Damaged SIM Cards

In case if the Miracle tele SIM card arrived at your residential address in a damaged state, whether with a damaged packaging or damaged Miracle Tele SIM card, or in case if the Miracle Tele SIM card you received does not work, you shall be entitled to claim a return and receive a new Miracle Tele SIM-card free of charge. In such case, you shall send the request to info@miracletelecom.net.

If this is the case, you shall save the damaged packaging or SIM card, which you will need to demonstrate (if the SIM card is damaged) or send to us (if the SIM card does not work) in order to be sent a new Miracle Tele SIM card free of charge.

Operator shall not be responsible for any fees, commissions, or taxes that the customs of this or that country may apply to your SIM card order or Miracle Tele SIM card shipping. All such fees, commissions, or taxes that may be applied to your Miracle Tele SIM card order shall be paid solely by you.

Please be sure to get familiar with our Shipping Policy in order to find out detailed information about how we ship and deliver Miracle Tele SIM cards as well as about returns of Miracle Tele SIM cards.

4. Notices

We may communicate with you about changes made to this Refund Policy or any other issues associated with the Operator or the Services via displaying or sending you messages using the Miracle Tele Website.

5. Changes in This Refund Policy

We may make amendments in this Refund Policy when we update our conditions and terms for refunds of our Services or returns of damaged Miracle Tele SIM card orders. In case if there are important changes made to this document, we will inform you about such changes being introduced and taking effect via the communication channels that are indicated in the previous section of this Refund Policy.

We recommend you to review this Refund Policy on a regular basis in order to stay aware of changes that may be introduced to this document.

6. Contact Miracle Tele

In case if you have any questions concerning this Refund Policy, the Company, or the Services, please be sure to send us a message at info@miracletelecom.net.