Miracle Tele, hereafter referred to as the Operator or We, is a mobile virtual network operator that offers worldwide calls and Internet in just one SIM card, hereafter referred to as the Services.
Privacy of our users and safety of their personal information is of a key importance to us. We understand how crucial it is to safeguard personal information of the Miracle Tele members that is stored on our servers and this is why we consider that protecting such information shall be number one priority of the Operator as well as the backbone of its business ethics.
We will only collect personal information about you with your awareness and permission. Any personal information which you provide to us and/or which we obtain about you, will be kept secure and confidential using appropriate technical measures and by ensuring staff are trained and aware of how to protect your personal information.
If you are aged 16 or under, you must get your parent or guardian's consent to provide your personal information to Miracle Tele Website, otherwise you are not allowed to provide any of your personal information to us.
We only collect the information which is required for correct functioning of the Operator system and provision of the Services. When you sign up at the Miracle Tele Website, you may provide us with general information about you like your username and personal information required for us to provide the Services, deliver you Miracle Tele SIM-card. We do not intentionally collect any kind of your personal information and you may provide it to us only if you wish to do so.
We collect information mainly when you sign up with us, contact us and when you use our services. These includes without limitation registration at Miracle Tele website as Miracle Tele customer, getting in touch with Miracle Tele to ask something, ordering Miracle Tele SIM-card or the Services, making changes to or close of Miracle Tele Account, use of the Website, use any of Miracle Tele Services.
The general and personal information we collect about you includes information about you, how you use Miracle Tele Services, where you use Miracle Tele Services, and how you pay for the Services.
Information about you:
Information about use of Miracle Tele Services:
Information about your location:
Information about your Miracle Tele account(s):
We may process your personal information for the following purposes. One or more purposes may apply simultaneously.
We may use your personal information to provide you with our Services, sending you Miracle Tele SIM-card, process your orders at the Website or as otherwise may be necessary to perform the agreement between you and Miracle Tele, as well as to ensure the functionality and security of our Services, manage our network and your use of our network, to identify you as well as to prevent and investigate fraud and other misuses and to comply with legal and regulatory obligations (such as legal obligations to keep details of calls made by customers for a certain period of time).
We may use your personal information to administer your account(s), sort out a payment, put your order through our system, send you an order or send make refunds for the services in accordance with our Refund Policy.
We may use your personal information to develop and manage our Services and any other products, customer care, sales and marketing. We may combine personal information collected in connection with your use of Miracle Tele Services with other personal information we may have about you, unless such personal information was collected for a different purpose.
We may use your personal information to communicate with you including but not limited looking into any complaints or questions you may raise, informing you that our Services have changed or sending you critical alerts and other such notices relating to our Services and contacting you for customer care related purposes.
We may contact you to inform you of new Services or promotions we may offer and to conduct market research when we have your consent, or it is otherwise allowed. We may use your personal information to personalize our offering and to provide you with more relevant services, for example, to make recommendations and to display customized content and advertising in our services.
Under no condition we will lease or trade your personal information to any third-party company.
We may hire third-party businesses in order to provide you with a better experience at using Miracle Tele and the services associated with the Miracle Tele. These may include but not limited to processing of payments via bank cards, equipment maintenance, hosting services, data storage and management, and analytics.
Therefore, your continued use of the Services that the we provide shall imply that you agree that we may disclose your personal information in case if we are required to do so according to law or in case if we consider that it will be necessary to do so in order to avoid liability, abide by a legal activity, such as a court order, subpoena, search warrant, and so on, as well as in order to defend the rights of the Miracle Tele or a third party, ensure the safety of an individual or a group of people, or avert an action of an individual or a group of people that may be illegal or not morally correct.
In case if the Operator is purchased by another business entity, if we enter into a merger with a third party, or if the Operator has to declare bankruptcy, we may transfer your personal information to such third-party Operator.
The information that you voluntarily send us and the information that we collect, whether general or personal, is stored on the servers of the hosting and cloud storage providers, which are third-party and therefore cannot be controlled by Miracle Tele, in Česká republika. Therefore, your continued use of the Miracle Tele Website and the Services shall imply that you agree that we may store such information on the servers located in Česká republika and managed by a third-party company.
Miracle Tele Services may be provided using resources and servers located in various countries around the world. Therefore, your personal infromation such as location or phone number may be transferred across international borders outside the country where you use our services, including to countries outside the European Economic Area (EEA) that do not have laws providing specific protection for personal data or that have different legal rules on data protection. In such cases we ensure that there is a legal basis for such a transfer and that adequate protection for your personal information is provided as required by applicable law, for example, by using standard agreements approved by relevant authorities (where necessary) and by requiring the use of other appropriate technical and organizational information security measures.
Miracle Tele LTD Vaclavske namesti 58, 110 00 Praha 1, Czech Republic is the controller of your personal information.
We will treat your personal information in good faith and in accordance with the law, making sure that such information always stays accurate and updated, and we will use your personal information only for the reasons that we have informed you about in this document.
All information that we receive from you or that you share with us, whether it’s personal or general information, is encrypted. Apart from this, we take all necessary security measures in order to protect your general and personal information from accidental loss, unauthorized use and access by third parties, modification, and disclosure.
All Miracle Tele members can review, update, and delete the data that the Operator collects upon their use of the Services. If necessary, it can be done in your account settings on the Miracle Tele Website.
You have the right to unsubscribe from direct marketing messages and to request that we stop processing your personal information for direct marketing purposes or on other compelling legal grounds.